Frequently Asked Questions
Q: Where is Urban Lounge located?
A: The Urban Lounge is located on 241 S. and 500 E. in Salt Lake City. We are on the east side of the street between our neighboring bar Blue Gene’s and The Salt Lake City Bicycle Company.
Q: Where can I park?
A: We have a few parking spaces directly in front of our venue and a small lot behind our building (east) that is unavailable during our summer Backyard Shows. If these fill up, we recommend parking at the public spaces along 200 S. DO NOT PARK in the IHC’s lot directly south of us. They will tow your vehicle. Also, please be mindful not to park behind Squashworks’ parking lot to the north of our lot or else you will be ticketed.
Q: WHAT FORMS OF PAYMENT DO YOU Accept?
A: The bar accepts cash or card. If you are paying for a ticket at the door, we accept card or mobile payments.
Q: I have ADA needs. Who can i speak to?
A: Please email derek@snspresents.com in advance with your specific needs or questions, and we will do our best to provide a comfortable & quality show experience for you.
Q: If I’m under the age of 21 and want to see a show, is there anyway I can still get in if I promise not to drink any alcohol?
A: No. Unfortunately, Utah’s liquor laws make it illegal for us to allow anyone under the age of 21 to enter our venue even with some form of alcohol purchasing restriction (a mark on the hand, wristbands, etc.). No exceptions.
Q: Does Urban Lounge sell physical tickets / have a box office?
A: We do not have a box office. All tickets are available online-only prior to the show date. If the concert has not sold out in advance, we will sell tickets at the door once we open.
Q: What time does my show start?
A: Set times are different almost every night and usually depend on the number of artists performing. Typically, our doors open at 7pm or 8pm, with music beginning one hour after doors open. On average, shows end around 11pm-midnight on weekdays and midnight-1am on weekends.
Q: Where is the seating?
A: We are primarily a standing venue but do have limited seating available. For luxury seating, booth reservations are an option in most of our ticket links. Email derek@snspresents.com if you need help finding this or have questions. If you have a physical disability or a special circumstance which requires designated seating, contact management and we will be happy to reserve something for you.
Q: Can I smoke?
A: We have a patio open for those who need to smoke. However, it is against the law to smoke (or vape) once you are inside or are within twenty-feet of any entrance.
Q: I have tickets on Will Call / Guest list. Where can I pick them up?
A: When you show your ID to the door staff, let them know that you have will call tickets or are on the guest list and they will be able to let you in. Make a note of what site you used for will call tickets or the source of your guest list spot so that we can track it down for you as quickly as possible.
Q: I purchased tickets but will no longer be able to attend. Can I get a refund or give my tickets to someone else?
A: All tickets are non-refundable, unless the event itself is cancelled. If you would like to have someone go in your stead, email them your original confirmation email along with the tickets and our door staff will assist them.
Q: I purchased tickets FROM A 3rd Party site / A stranger online and i am not sure if my tickets are valid. How can i check?
A: If you are going to a show at Urban Lounge, always make sure to check the ticket link that is connected to our website first for tickets. You will be directed to the primary (most often the ONLY) ticketing source for that show. If you purchased tickets to a sold out event from a site that is not connected to our website, we cannot guarantee that your ticket is valid. Find more info on 24tix’s fan-to-fan marketplace here.
Q: I had tickets to a show that cancelled! Can I get a refund?
A: Yes, your ticketing provider will automatically refund your money within five business days of the cancellation. Email your ticketing platform’s support contact if you have not received your refund after this period.
Q: I lost my ID/credit card/cell phone/ jacket/ etc. When can I come pick it up?
A: All lost items can be picked up at our location on the nights which we are open. We are not responsible for any items that are left behind or cannot be reclaimed. Email awheeler@snspresents.com if you have questions about a lost item.
Q: How do I book a date at Urban Lounge?
A: All touring booking related questions can be directed to Moriah Glazier at moriah@snspresents.com. Local artists can contact Taylor Lines at taylor@snspresents.com. Contacting options and sound samples are appreciated.
URBAN LOUNGE VENUE RULES
No weapons of any kind.
No outside beverages.
No drugs or illicit substances.
No smoking inside the venue.
No unauthorized/unlicensed vending, soliciting, handbills, sampling, or giveaways.
All served beverages must remain inside the venue and back patio area.
No flash photography. Non-professional, point & shoot cameras are allowed (attached lenses must be smaller than 2 inches) unless otherwise stated. Professional cameras must be approved by venue and artist management before the show.
No moshing, crowd-surfing, or stage diving.
No pets allowed.
No backpacks or large bags. Small purses and fanny packs allowed but subject to search.
Security reserves the right to search bags, perform pat-down checks, and refuse/revoke entry at their discretion. These reasons include intoxication, disturbing hygiene, engaging in hate speech, belligerent or noncompliant behavior, acts or threats of violence, disturbing other guests, etc.